All transactions in our system are reconciled with operators and payment gateways on transaction + 2 working day (excluding Sundays & holidays) basis. For all transactions which have failed and where we have received payment confirmation from the payment gateway, we will process a refund within 2 working days from the date of transaction and a mail will be sent in confirmation. Please note in refund cases, the concerned bank may take 4-7 working days to post a credit to your account.
This is an automatic process and will be followed in all cases, however, for cases where you have received a success confirmation but not received a recharge or any other case you are welcome to log a complaint by opening a support ticket on our contact us page and we will provide you a quick resolution.
In cases, where you are not satisfied with the resolution. You may submit an escalation ticket on our contact us page by choosing 'escalation' option. Escalation requests will be accepted only after 8 days of the transaction.
Kindly note, in all cases our liability is only restricted to providing you a valid recharge or refund to the extent of payment received by us. We shall not be responsible for any other claim or consequential liability arising out of a failed recharge on our system.
Thank you for recharging with us.